Technical Support
We have endeavored to answer any frequent questions we receive regarding any area of our service here. If you can not find an answer to your question please feel free to mail us via support@whichisp.co.uk
How do I manually configure my computer to use Which ISP? internet services?
If you are comfortable with manually configuring your PC for dial up access all you need to know is:
Dial up Number:
0844 711 0056
Dial up Username:
which@isp
Dial up Password:
connect
Alternatively you can login to your account and select the "reinstall my settings" option from the panel on the left hand side.
How do I set up a web site?
A web site is automatically created for you when you sign up to use our service. You can find it at www.youre- mailaddress.whichisp.co.uk for example, if my Which ISP? e-mail address is administrator@whichisp.co.uk, then my web space would be: www.administrator.whichisp.co.uk
I've created some web space but it won't allow me to FTP to it, what could be wrong?
There are two possible reasons you can not FTP.
1. You must be using a Which ISP? dial up to access your free web space.
2. Web space only becomes available for FTP 24hrs from when you create it.
How do I access my user control panel?
You can access your user control panel directly by clicking on this URL http://signup.whichisp.co. uk/admin You'll need to have your username and password ready.
How do I set up more POP 3 addresses?
Login to your user control panel and select "Add an Account" from the menu.
How do I access my email account via webmail?
You can access your email account via the webmail link on the Which ISP site or by going direct to the webmail URL http://webmail.whichisp.c o.uk We suggest that you bookmark it for future reference.
What do I have to pay to use Free UK ISP?
Nothing directly. You use an 0844 dial-up number to dial up to the Internet with Free UK ISP. This is charged to your phone bill as a cheap ISP Lo Call rate call. We make a fraction of a penny per minute that you use the connection. This enables us to provide everything else free of charge.